Directv
Renewal terms misstated, then $484 DVR charge on cancellation

Renewed contract last month with additional dvr based on contract cost of $120 monthly. Received first bill and discounts are only for 6-12 months resulting in significant increase. Called to cancel service today, informed company policy to charge $22 per month for dvr for two years, resulting in a $ 484 charge. While being transferred to the fifth person (a supervisor), my call was dropped. The fact that the employee lied doesn't seem to have any impact.

Company: Directv
Country: USA

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