Dish Network
Service disconnected early despite scheduled cancellation time

I called to cancel my Dish Network today. This was after having been a customer of theirs for about 7 years. I pay my bills on time, I haven't asked for additional discounts, I've been a very good customer. We're trying to cut back on our bills, we're living on one income because of a layoff one year ago. After two phone conversations and two "chat" conversations with Dish Network, we were not able to reduce our monthly fees without losing channels we watch frequently.

I called DirectTV and found I was able to get the channels we watched for half of what the Dish Network fees were. I talked to Dish Network again, and still no improvement in the monthly fee. I then signed up with DirectTV. It is due to be installed tomorrow.

Tonight, I called Dish Network to have them disconnect our service tomorrow evening. The gentleman I spoke with said service would be cancelled at whatever time I specified, that disconnects are done at midnight. I arranged to have it disconnected tomorrow at midnight.

Well, I guess I'm just too trusting... As soon as I got off the phone, my service was totally disconnected. I immediately called back, another rep said they always disconnect immediately, and not at a pre-arranged time. He offered to reconnect service if I paid a month's service fee, then I could call back tomorrow and cancel. I asked to speak to his supervisor, he said "good luck" when he transferred me. The supervisor could not reconnect without a $100 charge since it was already disconnected, and there was no additional person/supervisor to speak to.

Do not believe Dish Network customer service reps... They lied to me tonight and they will never have my business again. I will also make sure everyone I can reach on the internet or my personal friends know that Dish is not to be trusted.

Company: Dish Network
Country: USA

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