NetFlix
Consumer Report

Falsely Advertises "Unlimited" DVD by Mail. Per current terms, they can (in my case do) delay shipments by delayed processing or sending from a more distant distribution center in an attempt to limit how many dvd's you receive in a week/month.in my case, I pay for 4 dvds at a time. Once I've received 3 in a given week, the dvds are consistently taking an extra day to get them mailed to me.

When I called Customer Service, the person I spoke to didn't even know about what was written in their current terms and conditions. A supervisor eventually spoke to me and indicated that they delay the shipments on the new releases. Well, I tested that and lined up several older releases in my que. They still delayed them.

They need to be honest. If you subscribe to 4-at-a-time and they want that to mean no more than 4 per week, then DON'T ADVERTISE IT AS UNLIMITED!!!

Company: NetFlix
Country: USA
State: California
City: Los Gatos
ZIP: 95032
Address: 100 Winchester Circle
Phone: 4083173939, 4085403939, 4085403700, 8665797172, 8886383549
Site: netflix.com

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