Bright Safe Cigerettes
Consumer Report

This company scams people into thinking they get a free trial version of electronic cigarettes and they only have to pay $4.95 shipping. I was on the Amazon website, when there was a survey request about their customer service. As a reward I could choose one of 4 or 5 options. One of them was the e-cigarettes. The name the company goes by is Bright Safe Cigs, although when they sent me the "starter pack" they go by E-Cigarette. I also have 2 different phone numbers for them. I had to give them my CC info because my card would be charged for 109 if I didn't cancel my trial period in 2 weeks or wished to continue with the cigarettes. I called them before my 2 weeks was over to cancel but they were very pushy and the woman on the phone INSIST I try the menthol instead. It took a very long time for the menthol flavor to arrive, so I was worried they would charge my card because almost 2 weeks had passed. I called them again, made sure I would get a new 2 week trial because my e-cigs were supposedly on the way. When they arrived, I did not like the menthol either, so I called back a few days before my 14 days was over to cancel, and they had already tried to charge my card! Luckily I didn't have any money in my account at the time. They told me I had to return the product to them. They cancelled my account, but I had to return the e-cigs and pay for the shipping myself. I told them that was not part of our deal. I would gladly return the product IF they provided me with a shipping box. They refused. They started to get nasty with me and told me I had to write down the RMA # they gave me and return the e-cigs, or my card would get charged and additional 27 dollars. I told them they were not authorized to do that. They e-mailed me twice in a few days. I requested to speak with a manager, who was, of course, not available. The manager also never returned my call. Then today I "supposedly" did speak to a manager (none of these people seem to have names) and they kept pushing and pushing until I finally had to call my bank to cancel my credit card. Then today I noticed an authorized transaction on my account for a company I've never even heard of. These people are scam artists. I typed in their street name (not even the city) and a long list of complaints from people popped up all over the internet, from rip-off-report.com to usacomplaints.com etc. All these people are out of a lot of money. The company seems to keep changing their name.

Company: Bright Safe Cigerettes
Country: USA
Phone: 8778390848, 8776473625, 8777665306

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