CenturyLink
Hold Fee and Late Fees After Being Told to Pause Service

Buyer beware!
I do not believe all the customer service reps have been given the same training. They make it up as they go. Every time I have called I get a different answer. I finally decided to cancel my service. I called the day after my contract was up. The women on the phone, first tried to get me to stay with a lower payment for service, when I said no, she told me I would be better off if I just put my account on hold for the next 6 months. That way, if I decided to come back my account would be all ready to just hook up again. What she neglected to tell me is that I would be CHARGED for it. The same amount as if I had taken the lower payment plan. Now does she think I am stupid or what? If she had disclosed the fees I would NOT have agreed to putting it on hold! I feel she was being deceptive, withholding information that would have influenced my decision. I truly believe it was intentional to get a commission. Centurylink has very poor business practices that everyone needs to be aware of and use caution when doing business with them. I was also told previously at the store, that my payments were for the following month. When I signed up, I was billed for the previous month and the following month. Now I am told, no that is not how it work%u2019s, I am paying for the previous month with each billing. Also, the billing date changes or %u2013 a day each month. Well when you are on a fixed budget and have to pay your bills on a certain day each month, this is impossible. When I complained about getting a late fee, I was told that billing is that way, just pay it early. When the money is only there on a certain day, well, paying it early is not an option. I did get the late fee waived that once, however now when I called to cancel and I asked if I needed to send in any payments, I was told no. I then get a bill for a month of service late fee and putting on hold fee. Again when I complained as I was doing what I was told, %u201COh we can%u2019t waive any of the fees! %u201D Horse pucky! Centurylink get your act together. Everyone else, BEWARE!

Company: CenturyLink
Country: USA

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