Best Buy
Manipulative sales with failure to provide purchased "protection"

If you live in the charleston area do not go to this store, buy online from best buy, a good company with at least one bad apple! I purchased thousands of dollars in computer equipment for my office on march 17 at the charleston wv best buy store, only to find out from the "salesman" at this store that my malfunctioning main computer (server) for medical records is not covered by the protection plan i purchased. Because the salesman ordered it online at the time of this complicated sell, the protection plan i purchased did not cover HIS order. Of course now they are telling me that they informed me of this at the time of the purchase (no documentation of this by them}. No they failed to tell me this while i had 5 salesmen around me pushing me to purchase more items rather than assisting me thru the maze of "protection plans." now the computer browser will not work and they are informing me i have no protection plan and must deal with the manufacture. This is my main computer required for medical care of my patients. I needed it replaced today since patient care had been interrupted and i could not access their medical information. They offered their geek squad however microsoft had worked on the problem for 10 hours the night before and they wanted me to have their folks to look at the computer, the same folks that could not tell me if they could give me documentation that they had removed protected medical information from the computer if i were to return it. I entered this store at 4pm with this issue and 5 min before closing, 4 hours later they told me they would not honor their sale of this obvious lemon. They said they were working on the issue that entire time while i watched them wait on other customers. Buy the way, as i watched and waited the 4 hours they told multiple poor rural customers the same song and dance as they brought in returned items requesting that that their purchased item be covered by their so called protection plan they had purchased. I am comfortable with buying online however this computer is critical for my medical practice so I wanted to purchase it from a local store that would stand by their sell.

Company: Best Buy
Country: USA
Address: 39 RHL Blvd Charleston WV 85309

  <     >