Uhaul
Hitch Installation at U-Haul Ottawa, 383 Conventry Rd. - U-Haul Hitches

A complete waste of time and effort. You cannot trust these people. Their words are worthless. They are completely disorganized and only God knows how they can stay in business and make a living with this kind of service.
Phoned the posted U-Haul number from their website and talked to a lady named Pat. She was very nice and courteous. I asked her if they had a hitch for a 2008 Tucson and she said they did. She booked an appointment for the next day at 7:45 and asked me if it was too early. I said that was fine. She sent me the contract to my email address. So I took the day off to make sure that I would get a hitch on that day. The next day I show up at 7:00 to make sure I was there ahead of time. I stood in line for more than 1/2 hour and then when it was my turn, I'm informed that they don't do hitch installations before 9:00, they didn't have the part, that I wasn't registered for an appointment (even if my contract said I did) and they were completely booked for the next few days. They blamed the call center, briefly apologized and called out for the next customer. It's that simple... Just blame someone else and you're off the hook. Who's going to pay for my day off. The day that I trusted these people to do what they told me they would do. It's too bad that I can't give them negative points because one star is by far too generous.
I still can't figure out why people still go there after being frustrated by these people who just don't seem to care... No compensation whatsoever. It was as if it was my fault for trusting their words... But it wasn't their faul, it was the CALL Center's.

Company: Uhaul
Country: USA

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