Best Buy
Insurance Plan Replacement Offered Refurbished iPad Instead of New

Ought 4 mini ipads for my grandchildren n bought 4 insurance plan one per ipad for 109.99 for each one they recommended the insurance because they'r small children n they can damage them. It was for a year so they have had their ipads for 6 months n one of them has a crack on the screen i take it to b. Buy n was told that they would replace it with one that has been fixed from someone that has sent it back for some other reason.

I told them they had told me that the insurance would give me a new one if anything would happen they never said it would be replaced with one that has had a problem n now is been fixed i don't want someone elses problems they said that apple changed the police from when i bought the insurance n they cannot honor my old policy i told them that they should go by what i bought it's not my fault they changed their policey n to their convenience i have to accept their new policy that was not their policy at the time i bought insurance the person I talked to was so rude he said i can complain i will not get a new ipad i would get one that has been sent back n fixed he was so rude that i will never buy anything from best buy ever n i have been a good customer for years.

Company: Best Buy
Country: USA
State: Minnesota
City: Richfield
ZIP: 55423
Address: 7601 Penn Avenue South
Phone: 6122911000, 8882378289
Site: bestbuy.com

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