Credit Alliance Group
Consumer Report

I entered into the program with CAG Oct and ended Feb. 2013.in the beginning Shane Garner and his group were very professional. They would call every few weeks to see how I was doing and if I had any questions. During the time I contacted CAG for help I was primary caregiver for my finace who had a right brain major stroke and could no longer function by himself. I turned my home into a hospital with caregivers, home health nurses and therapist. It was during our struggle of taking care of my fiancee that I trusted CAG. The 3 plus years that they sucked $797.00 out of my account monthly that I thought they were taking care of my bills. I was consumed with caring for my loved one that I didn't realize I was not corresponding with CAG as often as I once did. They did settle one debt for me and paid $1600.00 on another one but quit making payments to them I ghave now found out. When I realized they were in trouble is when Chase contacted me back in Feb. 2013 and told me that CAG was no longer taking care of my bills and could I make a settlement with them. I immediately called CAG and Mary Snickel answered and told me they were closing and at the very moment I called, Shane Garner was at the Attorney General's office. The Attorney General was closing them down. I asked when I would get my refund and she said in the next 2 to 3 weeks they would be going through files and calculating how much they owed me. Since then I have tried calling several times and they now have a sophiscated answering service that tells you that you are caller #5 and your approximate wait time is 21 minutes. I have held until I finally get to caller #1 and I have held the phone and I have been caller #1 for over two hours and finally I hang up. The number I call is 866-454-5044.

Company: Credit Alliance Group
Country: USA
City: Dallas
ZIP: 75201-7375
Address: 1717 Main St, Suite 5800
Phone: 2143299182
Site: creditalliancegroup.com

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