AliExpress
Seller Sent a Different Item and I Lost the Dispute

It is impossible to deal with AliExpress. For over a month, I have been dealing with a seller who has defrauded me. The seller is telling me to pay for return shipping and insists the item is as shown, but the seller sent me an item that is completely different from the one advertised (photo). Why should I have to pay $75 for return shipping when this is pure fraud?

The site forces you to mark "Request Full Refund" and "Yes" to say I want to ship the item back. The order process on AliExpress favors the seller, as they are able to pressure you to keep the item because you are unlikely to pay a higher cost just to ship the item back. If you order an item and then do not like it, yes, then you should pay the return fees. In my case, however, the seller sent something completely different than what was advertised.

After I provided photo evidence and went through months of forms and waiting, the complaint center stated "insufficient evidence" and took the funds from escrow and gave them to the seller. Next, anyone? The AliExpress system forces innocent buyers to pay for the fraudulent actions of dishonest sellers. This Alibaba operation is a complete scam. Do not order from AliExpress. Scam.

Company: AliExpress
Country: USA
City: Hangzhou
ZIP: 310052
Address: 699 Wang Shang Road, Binjiang District
Phone: 4087481200, 8657185022088, 8657185022077
Site: aliexpress.com

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