American HVAC.com
Consumer Report

Order number: 1203584, Part: TRA1428701 Amana Goodman Fan Center Control Replacement part. Order was placed on 2-1. Money was taken from my debit card account on 2-1. Part: $89.88 plus shipping via UPS: $9.84 Total: $99.72. On 2-6 I sent an email at 7:45 A.M. Requesting the UPS Tracking Number. There was no response. At 4:00 PM CST I called and waited on hold for 30 minutes. When a service representative picked up I gave her their order confirmation number and asked for the tracking number. She put me on hold for 20 minutes. When she picked up she asked to call me back. When she called back she said "the part is discontinued". I reminded her I ordered it from their web site. She said it was an "error" and my order came from a "second web site". I reminded her that the product, image of the product and my money went to the only web site known. When I told her this isn't my problem and I want a full refund I was told she will send a check on Friday. I told her they took money from my account. And I will not accept a check from them. I told her the full amount better be in my account by 02-7 or I will initiate a law suit. I also let her know what they did is fraud. They knowningly took money from my debit card with full knowledge the part didn't exist. I also asked when I was going to be informed the part I paid for and shipping I paid for was simply revenue in their account. My hope is criminal charges will be brought against the company.

Company: American HVAC.com
Country: USA

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