Vivint
System turned my heat off in winter while I was away

I purchased the vivint alarm and heat monitoring system in Feb for a 42 month commitment.in Oct I returned from a trip and my air conditioning was off. A service tech came, changed the batteries in the thermostat and the system resumed. I thought there was something wrong that got fixed. I left Dec 17 for a 3 week trip. Again the batteries in the thermostat died and when I returned on Jan. 5th, my heat was off. It had been below 19 degrees f or lower while I was away. The Duracell batteries lasted less than 3 months, so this system puts my house at risk. My house was 50 degrees f, only because the weather had warmed up the day before. I was very lucky that my pipes didn't freeze and cause thousands of dollars in damage. I consider this a “near miss” and I want this system out of my house before it causes more problems.

Company: Vivint
Country: USA
Address: 4931 North 300 West Provo UT 84604
Phone: 8002165232
Site: vivint.com

  <     >