Kohl's
Lost items

I ordered items on 11/22 for Christmas. Now it is 1/11 and no items for Christmas and Khol's has no idea where my package is. I have called them multiple times and finally the last two times they put tracers on the package only to tell me to keep waiting. Now, all I want to do is speak to a manager to see if they could escalate my tracer since this was ordered 7 weeks ago. This is my second time on hold for a manager. The first time I had to wait over 30 mins and then the line just disconnected. This call has been over 30 mins again and no one is on the line. I have been told they can reimburse me and then buy the items again. The problem is 2 items I received and the basic customer service people are not smart enough to add. They want to reimburse me but then charge me a higher amount for their error. Plus I was told they cannot simply send out new items. If I have already paid for them then just send me new items and we are even.instead, either I have to end up paying more for the items or I have to keep on waiting for them to find my package. 7 weeks is inexcusable to not have my package and to not even be allowed to speak to a manager is ridiculous. As much as I enjoyed Khol's, this horrible experience and the lack of knowledge by the customer service has led me to never order or go into the Khol's store.

Company: Kohl's
Country: USA

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