Toys R Us
Canceled order - Imaginarium Play Away Activity Walke

I ordered the Imaginarium Play Away Activity Walker for my son on 12/17, was told while ordering that I would receive it by the 26th. I got an email telling me that there was an unexpected delay in the shipping, and that I would receive an email with tracking information once it was sent out.

The charge for the walker ($16.23- I ordered it on sale) was pending in my bank account for a week. I noticed it was no longer pending and could not find the charge anywhere, so I called Toys R Us. I was told that the item was out of stock so my order had been canceled. I never received a cancellation email or any sort of notice.

When I asked the woman on the phone why it was still available online if it was out of stock, she told me that when I ordered it for the sale price they ran out but now they have it back in stock for the full price.

This makes no sense. I ordered it, it is in stock, but my order was canceled without telling me because TRU wants me to pay full price? Don't advertise it for that price if you aren't going to follow through.

Company: Toys R Us
Country: USA

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