Toys R Us
Ripoff order fufillment practices Internet

I placed an online order with Toys R Us. They said the ordered item was in stock and would be shipped withing 2-3 days. I placed the order on the 27th of November and called for status on the 5th of December.

The lady I spoke with said the item was in stock and she would place a investigation request with the warehouse to find the item. The next day I received an E-mail that stated my order was cancelled and the item was not in stock.

After an hour and a half on the phone (I had been "transferred" and "placed on hold" which everytime led to my call being dropped) I finally got a hold of someone who said that item was not in stock. I Googled the item and Toys R Us web site showed the item in stock and available funny thig is the price increased $21.00 from when I ordered it just 1 week prior.
Watch out for online orders from here!

Company: Toys R Us
Country: USA
State: Alabama
Site: toysrus.com

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