Orbitz
Never use them: Misleading pricing and poor customer service - Auto rental

We booked a car rental through Orbitz based on price. We selected a car, including all taxes and fees, at a certain price, and this total was confirmed in our confirmation email from Orbitz. As it turns out, lower down in the email, there was a different price, $100 more, of the amount due at "pickup" at the rental counter. We didn't catch this small detail, and were held responsible for the extra $100, a 30% increase over what we expected to pay. Given that taxes and fees were included in the original quoted price, we were baffled by the extra charge - and no one at Orbitz could explain it. Further, Orbitz customer service was extremely unhelpful, and unwilling to fix their mistake.

We travel frequently, and will NEVER use Orbitz again.

Company: Orbitz
Country: USA

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