Kay Jewelers
Kay Jewelers worst customer service ever - earrings

Never gave us a receipt... The earrings my husband bought for me was a "special order" we had to order at the shop and we have to come back to pick up. After he made the order and paid with his card, they didn't give him anything even receipt, he asked them to give him a receipt or something order paper. But they were very rude just giving sighs and yelling at him " We have your information what you bought and we know you have paid! You don't need anything to pick up, just come here and tell us your name about 20days later!"
At first, before he paid, they told us we can get the "special order" earrings within ONE week. But AFTER he paid and when HE ASKED them exactly which day we can pick up, she told us it will takes about 20days...
Second of all, even they have his information what he bought and how he paid, it CAN'T be the excuse they don't give him any proof he paid.
As soon as we came home, I called the customer service, but I just got same nightmare, she gave sighs and yelling at me as well. She told me "You dodn't trust us so we can't help it's your problem!" I just don't understand, we were nice all the time, and just asking to gave us a receipt...
Last of all, YES I don't trust you anymore and never buy anything from you anymore.
I totally can't understand your business policy, I'm very disappointed with your customer service.

Company: Kay Jewelers
Country: USA

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