Ikea
Worst customer service

I purchased some furniture from this store. After 2 hours we returned store to exchange a broken piece. Upon arrival, we gave the receipt to the customer service lady and showed her this piece is from which product. She first told me this product was completely out of stock. Since I remembered I picked this item from a big pile, I went into store and located the product. After I come back she coldly say: Now give me your receipt. I was very confused and told her that I had gave it to her. She said: No, you didn't gave me your receipt. My wife came over and said she saw me give her the receipt. The customer service lady insisted: "No, you never gave me the receipt". My wife noticed there was some thing looks like receipt behind her counter and point to the lady: "that seems to be our receipt." The lady pulled the trash can back and said: "No, there is no your receipt." my wife reached her hand into the trash bin and picked it up and it IS our receipt. We show it to her, she still said: this is not your receipt. Well, there was my credit card last 4 digit number on it, I was really not sure what she was thinking about. I put the receipt in front of her asked an explanation she then became so mad started to threaten us and asked us to leave the store. At this moment, I knew I can not talk with her anymore. I even can not trust them with a receipt.

Company: Ikea
Country: USA
State: California
City: East Palo Alto

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