Washington Gas
Gas Service Activation - Gas Service Activation

I have asked Washington gas to open a new account for Gas in my Virginia House. The Installer 'Franklin" called me at 12 Noon and gave me 20 minute window to reach there to activate gas service. I asked my friend to reach there and he reached there 5 minutes late.

On my repeated request the Washington Gas Person 'Franklin' didn't wait and left without activating the service.

I know the rule says that some one need to be there at house between 9:00 AM to 5:00 PM (which itself is ridiculous in this age of phone and internet).
But can't this person has a Courtesy to wait for Just Five More Minutes.

The house is without Heat in this Cold Weather and I need to find someone who on weekday can stand in this cold weather between 9:00 AM to 5:00 PM for Washington as to come and activate the service.

In what stone age are we living?

Company: Washington Gas
Country: USA

  <     >