At&t
Consumer Report

I have an IPhone 3GS through my employer, with unlimited data plan! It was time for my line to be upgraded in January! I upgraded to a 4gs and wanted to keep my unlimited plan! Well I was told that I could not keep that plan because it was no longer offered by AT&T! So the sales person said she thinks I should go with a certain plan due to my data activity! Being a trusting consumer and not suspecting of being Misled I signed up for that plan! My employer called me in and asked me why my line was incredibly more money than the past 5 years (since the IPhone original) I explained that I was told that I needed to get a new plan and we could not stay on our unlimited plan! 2months went by and I had to have another meeting with my boss! I restricted my phone privilege to only work only (seeing as that's how we communicate) the data grew and grew and grew because we didnt even contact AT&T because we trust them and there services (it's not like we are buying a USED CAR from them or having our car worked on) I also recirved a formal write up for abuseing company phone privileges! My boss called AT&T and they set him up on text to alert us about overages! The next billing period data has grew and grew! My boss asked if I had been abusive our phone privlidges because he was receiving overage texts at all hours of the night! I said no I have not so he contacted AT&T and explained what our situation was! They apologized and credited our acct! 300.00 off a bill that was around 1400.00 for 5 phones and 1pf those is a old school phone with no data! Keep in mind we were only paying a maximum of 375- 415 a month before January!! So I was on thin ice at work and trying to keep track of my usage! The next pay period was due and all month we were getting overage texts and I reset my data counter on my phone to keep track! Now the bill was around 1600.00 and my data on the bill didnt match up with data that I track from my phones usage! We called AT&T and I was pretty upset when I heard that my phone and there billing was not precise and there was no way to keep tabs on what data we used because it was not accurate! They said that they send us texts to tell us about usage warnings and overages but that that information was anywhere from 24-48 hrs timeframe! It was not real time repairing! (there is a reason they do that) so now I'm being reviewed by the owner of the company I work for and could possibly be terminated for my job! My cousin that works for apple told me that a third party company calculates the data usage for apple and AT&T! There is nobody regulating them or AT&T or apple! Also the update 6.0 was a glitch that sometimes doubled data rates on 3GS and up iPhones! That's why the 6.1 upgrade came a little over a month after and apple was jamming those phones that did not update so those users were forced to update and AT&T and apple can get everyone on the same system flow!!! I found this out because I have family on the inside of apple (Mac genius) the average customer was more than likely over billed and they unknowingly forked over the high payment because like myself and everyone else we just assume we can trust apple or AT&T And apple because why would they rip us off! Well they need to be held accountable for there unfair business practices and violating or rights as consumers! My boss put in another request for a credit due to conflicting data reports and abnormal data charges again a bill for over 1200.00! He was granted another 300 dollar credit! Answer me this if I was AT&T and I was running a fair business and I knew that I was not ripping anybody off, would I just hand out 300 dollar credits to just anybody multiple times because there bill was to high? NO NO NO NO NO!!! They do that so people will feel that it's AT&T's mistake and they can continue to rip us off! Think about it 300.00 of of a 1400.00-1800.00 dollar business still puts payment at 1100.00-1500.00! Remember or bill at its highest before January was 490 dollars (that's four smartphone lines and one flip phone)! He was givin this credit twice! Why was it a 300.00 credit from them both times... Because by policy that is the maximum that AT&T resolution dept or any of AT&T employees are allotted to grant any customer for any reason for any billing period! I wonder just how many company's or individual consumers have just thought that they were being treated fairly because of some 300.00 credit and went about there say like they had accomplished a task to right there over charged cell bill? I read an article that they were to grandfather in the accts with unlimited data and let them keep the unlimited plan! But I heard from more than a dozen people just like me they were not given that option and were put on the 5GB plan! Plus it's free on wi-fi which is a way for AT&T Uverse to cash in on new acct contracts for people that have theses rediculas overages!!

Company: At&t
Country: USA
State: Texas
City: Dallas
ZIP: 75202
Address: 208 South Akard Street
Phone: 2108214105
Site: att.com

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