Pimsleur Language Tapes
Stroll -Internet Order LLC Consumer - lack of customer service, will not allow return of tapes that do not work, just want their money

I ordered the online introductory Quick and Simple German CDs. Prior to the arrival I was called out of town to provide Hospice Care for my cousin who had terminal Breast Cancer. Not knowing how long I would be gone I did not even think about the tapes coming. My husband called me when a large box arrived with the Gold Series first set in July. I immediately called when I was aware that they had come and asked how I could go about and have my husband return them since I did not have any idea how much longer I would be. The gentleman in customer service I spoke to told me that a second series was already mailed and refuse it when it arrived, but I could not return the one I already received, because it was past the 30 days from receipt of the introductory set. I explained the situation and he just said there are rules and he could not help me.in August when I returned home after my cousin passed away and I received another installment on my credit card (which I paid). I contacted the customer service office again with no help or resolution. I have been offering to send these tapes back, since they have not been opened and I was told that is not company policy and they do not care if I can use them or
not. I have a learning disability (Dyslexia) and I did not know if I could learn by this method or not. I have tried the introductory tapes for a couple of weeks since and could not learn with this method. A final call to try to
resolve this was 12-27-12 and I was told I would be going to collections in 2 days and my personal situation was of no concern to the company, just getting the $128.00 owed by the original agreement. I had paid the first $128.00 (total ammount was $256.00) and offered to send the tapes back and have them clear what I owed from my account. I did not even ask to be reimbursed the already paid $126.00. They just are not willing to work with the customer and stated tha my personal problems or situations are not theirs. I sent letters to the CEO Danial Rittman and the collection officer Mark McDermott and have not heard back from them.

Company: Pimsleur Language Tapes
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 1600 John F Kennedy Blvd Floor 3
Phone: 8669561067
Site: stroll.com

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