Safeway
Poor Customer Service - Checkout

I tend to shop in the morning. Safeway at 1425 S. Murray Blvd.in Colorado Springs chooses to have only one lane open in the morning—the express lane.

This confuses the customer with more than 15 items, makes me feel you do not value my business. I almost walked off this morning, leaving my cartful of groceries out of irritation.

You put me in the position of feeling unwelcome, then loading the conveyor belt while people lined up behind me with, like, 3 items. I had to explain the situation and apologize—offer for others to go first, etc. All while the cashier said not one thing to the other customers. (AND I had to load bagged items for the cashier... So sad that customers aren't important to Safeway!)

It makes no sense to open the Express Lane. Why not open a regular lane so that EVERYONE feels welcome in the store? That seems like common sense, and would alleviate the entire situation. Or, if you insist only the Express Lane can operate, put a sign near the light that announced everyone is welcome despite item numbers over 15. Duh.

Company: Safeway
Country: USA

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