Publix
Bad Customer Service

Have shopped Publix for many years in FL & GA. Not sure what their customer service issues are but after 25 years I won't be shopping there again. Just a recent list of issues:

Briarcliff Village Cashier, the only one open steps away to make coffee, when I asked the assistant manager, Dagmar, where the cashier went she stupidly says..."to make coffee, she'll be back in a few minutes." I left a full cart of groceries on the conveyor belt.

Briarcliff Village Deli: waited 10 minutes for service and no one was there. Ended up getting store manager to wait on me.

Hugh Howell Express lane 10 ITEMS OR LESS: Today went to grab a few items, the person ahead of me had 40 items in her cart and the cashier did not say a word. Spoke to store manager Irene and her response was "we don't make a customer go to another line" The other 8 people behind me were also upset.

Why have an express lane if you don't intend to enforce the rules???

Called consumer relations in Lakeland FL. Pam, could not have been less interested.

Publix is now off my list of stores my family and I will frequent. Theres Kroger, Ingles, Whole Foods and others thank goodness as customer service at Publix is a thing of the past.

Company: Publix
Country: USA
State: Georgia
City: Tucker

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