Bank of America
Business Tools Secure ID Code Down for Days, Wires Blocked

We are extremely unhappy with the business tools service online. Their secure ID Code has been down for 3 days and as a result we are unable to send any wires out or add any new vendors. Since we were relying on their business tools, we have such a big issue with our customers now. Their customer service tells us that it will take another week to resolve this issue. I am so surprised that it takes them 10 days to resolve such a critical customer issue and they don't even seem to take it seriously. Their IT department should be fired and totally replaced!!!

Company: Bank of America
Country: USA

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