College Book Renter
Worst textbook rental company I have ever used!

Faculty Guide Tenant has got the toughest return policy of any book rental business I've utilized. Please save your self the frustration, NOR hire from their store

They'll cost "Harm Costs" (the whole quantity of the guide) for torn-out or missing websites, broken address or backbone/binding, spots on or within the item, ANY water damage, or every other problems that will decide the book "useless". (you would be shocked the things they consider useless.) They WOn't display any leniency using their plan and condition, “There was substantial fluid harm to nearly 20% of the guide. Liquid harm of any sort is undesirable. This causes form and mold. Publications with this specific kind of harm need to be ruined. This really is plainly mentioned within our Return Policy.”

A. The harm was to significantly less than 1% of the guide

W. There is no form or mold

D. The truth that the corporation may ruin a completely great guide is sufficient to create me never conduct business together again, even when I hadn’t been handled thus badly

N. Their return policy doesn't express (obviously or else) that “[Fluid harm] causes form and mold. Publications with this specific kind of harm need to be ruined. Only one more lie…

I'd several wrinkled websites in my own guide from "water damage". It had been nevertheless totally functional and so I sent it back. (They stated there was staining additionally, but there isnot) They charged me the whole cost of the guide so that as their plan claims wouldn't return the guide in my experience. I sent CBR to request a waiver of the charge. I had been informed the individual I had been contacting couldn't assist me and was handed several to contact. Exactly the same lady who I'd been contacting responded the telephone and that I once more nicely requested to get a waiver. I had been declined once more. Only a little customer support could be appreciated.

Move elsewhere for leases!!!

Company: College Book Renter
Country: USA
State: Massachusetts

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