Virgin broadband
Virgin usa, virgin mobile Store rep misrepresented package saying I could upgrade when I was not able to

I recently purchased the 100$ MiFi broadband box and was offered 2 packages. I was told that I would be able to upgrade from the smaller plan to the bigger one if I found out that I would need more gigs. We, after 4 days of very slow "3g" in the middle of the city (Kona), my internet was turned off. And I immediately called the customer service to upgraded my plan.

Superviser Dan (employee ID: 12614) from Mexico's calling center told me that there was no upgrade possible and that I would simply have to buy the larger plan and pay the full amount as if I'm buying a brand new plan. I told him what the sales team had shared with me and he seaid that sales people don't know what customer service people know. Therefore there was nothing he could do.

He refused to provide me with a manager I could talk to, their adress, his full name (and I doubt that dan is even his real first name), a complaint department phone number. All he told me was no, there is nothing we can do and ended up hanging up on me even after I told him that I was complete. It was like I was talking with a robot. All I wanted was to have someone understand I made a purchase with unaccurate information and I wanted the company to do something to remedie this situation. $35 was it... But this horrible experience with no resolution but and unhappy client being hung up on results in a ripoff complaint. I will make a couple more attemp s at resolving. I truely hope they come through.

Company: Virgin broadband
Country: USA
Phone: 8778778443
Site: virginmobileusa.com

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