ASUS Computer International
Asus Customer Service Warranty Issue Defective products Screen lift or crack issue

On 7/14 I Purchased their Nexus 7 from a local retailer. The Product came with a manufacturer defect I knew nothing about until my own product broke. I did an online search and found several cases of people complaining about the lifted screen or the screen cracking for no reason. Apparently a lot of these tablet are being sold with the left side of the screen lifted from the case. It is such a slight lift that you do not notice it at first. This lift compromised the structural integrity of the product. I used the product, walked to another room and when I went to use the product I notice the crack originating from where one of my fingers had been placed. I contacted them and set up a (RMA) case, and shipped my product to them. I sent in several pictures of similar cracks and complaints of the lifted screen issues I found online. I wanted to provide them with evidence about this manufacturer defect.

Company: ASUS Computer International
Country: USA
State: California
City: Fremont
Address: 800 Corporate Way
Phone: 5107393777
Site: support.asus.com

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