Century Link
$200 Fee to Disconnect Internet That Never Reached 10 Megs
- 08-10-2012
- 27
Had my internet changed over to 10 dsl and it wasn't 10 so I called and it got better but never 10 then it got worse again averaged like 3 to 4 or less so called at least 2 more times finally im moving so decided to cancel the terrible service (gave them bad review on survey too) then the manager said I never called them at all so he said couldn't waive the $200. Fee for disconnecting the terrible service.
He said I was a lier and that I never called at all and I have emails and also a survey I filled out for the tec support. Apparently my phone calls were not written down. I figured to make them sound like they have no problems
Company: Century Link
Country: USA
Phone: 18007883600
Site: centurylink.com