Century link
Slow Speeds, Ignored Cancellation and $273 Bill for Unused Service

I work for a cable company and if we ever treated our customer how this company has treated me we would be out of business. How do I even start well lets go with it was a nightmare since day one with this company. For starters I orders the faster internet speed they had and it was no where close to what they advertised I order 10 meg and was getting less the 7meg on a good day. So I called to complain and the first person I talked to told there was an area problem to wait a few days so I did.

After several weeks still the same results slow speeds. So I finally decided to cancel my service. I took my equipment and dropped it off at the closest office here in Gardner and my first mistake was I did not get a receipt for returning the equip. I was told by the person at the office even know I turned in the equip. I needed to call and cancel. So when I got home I called to cancel my service and the person I talked to on the phone told me no problem that they could cancel my service.

When I was all done on the phone canceling the guy on the phone told me to fill out a survey online and I would not be charged anything. The other reason why I cancel was my first bill was 200 for a $45 monthly service. When I was never told of any additional charges. So any way I filled out the survey and a month later received another bill for even more money then the one before.

So I called in to see what is going on turns out they never cancelled my service (mind you I had turned in my equipment a month earlier kind of hard to use service with no equip.) so I explained all that to the 10 people on the phone and still they told me it was my fault that I should have called in to cancel after I filled out the survey which nobody told me to do. Bottom line after being on the phone for over an hour they told me they would cancel my service but I still owe them the money. So now im stuck with a $273 bill for service I never really had.

Company: Century link
Country: USA
State: Arizona
City: Phoenix
Address: p.o. box 2961
Phone: 18007883500
Site: centurylink.com

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