Intrex Computers
Broke hard drive while replacing fan

Since the main issue seems to have been the district manager, I thought I would publish my story widely. Here it is: I bring
in a 3 year old laptop that runs hot and has a noisy fan, wanting to change the heatsink and fan. I get a call a day later and am told the hard drive is failed. I never had issues with the hard drive (or any other component beside the fan), so I tell them not to change the hard drive, but to proceed with the fan. I'm thinking that I need a second opinion about the hard drive. After all, it has never failed me before and I don't know those guys. I go get the laptop the next day and it doesn't boot into Windows, not even in safe mode. The thing is dead.

Ensues a 30 mins "animated" discussion with three of the staff, during which the manager tries to lock me inside the store (which, another staff said was illegal, so he unlocked the door) and even threatens to call the police! (ok, I hadn't paid yet, so they got worried... At the same time, I never said that I wouldn't pay, I just wanted to discuss the case). End result: I pay 130$ for changing the heatsink fan (not including the parts, which I brought in), I'm leaving stressed out with a computer that will need a lot of attention (reloading all my stuff on a new hard drive), and I write this review... They called the event a coincidence (although the manager wouldn't even admit to that!). Sadly, I will never know if they did something wrong, and perhaps they didn't, coincidence do happen. But the least I can say is that this is the worst customer service I've had in my lifetime (granted, I'm only 31, but still). The biggest mistake would be that a technician truely handled the computer wrong and broke the hard drive - they were asking me to trust them this didn't happen, which I find hard to do. So my advice: if you know someone who knows how to fix computers, just buy him/her a pack of beer and have him/her do the work!

What got the district manager the angriest was when I told him I would be writing reviews of his place online. I just said that I'd be telling my story online, but that drove him crazy. He called it "badmouthing", and he actually raised his first towards me. The guy was about to get physically violent! He kicked me out of the store and screamed "you are banned from this store! Get out of here!". As if I would have thought to go back there for repairs!

Company: Intrex Computers
Country: USA
Address: 3218 Silas Creek Parkway
Phone: 3367940920
Site: intrex.com

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