AT&T DSL Internet
Wasted 67 minutes on live chat, then told rollover was impossible

Do not speak with Casey, Karn or live chat with Ashley at ATT! In my opinion they are all incompetent.

What an absolute waste of time!!! Have been with ATT for a very long time. My current contract is about to end and I wanted to rollover my acct. Tried calling and was put on hold for over 18 minutes. Gave up and tried emailing directly. Never received a response. Saw ATT "Live Chat" and asked if I could be helped. Was assured I could rollover my account if I filled out another application and credit check. 67 minutes. Received emails acknowledging my application. Called the 877 number and held for 12 minutes only to learn that all my time was wasted. That I couldn't rollover my acct or setup a new one. Casey "the manager" said it was too bad for my time wasted but would do nothing about what was promised. It was simply "take what I offer or get lost" type of attitude. I have been a loyal customer for years only to be treated with no regards to what I was put through. Loyalty has no value. Wrong information has no value. Time wasted has no value. ATT has no value. Casey needs to lose her position as manager and relearn what customer services is all about. The customer is paying her wages.

Company: AT&T DSL Internet
Country: USA

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