Virginmobile
Poor custmer service internet

For over a year or more I have been paying a monthly charge on my credit card. $38.00 for 300 minutes. Minutes were not rollover. I contacted virgin mobile by email mulitple times to change plan. Each time I would get a automated response, that someone would get back to me. Emails 1464555,1464557,1465281,1433578,1465281. To list a few.

I use less minutes and I was paying for 300.in June I emailed virgin mobile and again requested my plan be changed and put on my credit card for convience. I again was charged the $38.00. I used under 20 minutes for July.

I wanted virgin mobile to credit my acount and charge me for rollover minutes. Payment due 8/1/09. I will probably be charged a late fee cause credit card payment not made on time. I just wanted to be treated fairly.

I am still emailing www.virginmobileusa.com and still not getting my dilema resolved.in fact I was advised I could switch plans using my phone. I tried to do so, and it keeps coming up Network Unavailable retry later. This has been going on for 4 hours. Now when I try my phone shuts down. Which only frustrates me more because now I can't access my account at all using my phone. Next billing suppose to be 8/5/09.

In my emails I explained that I did not want to lose my number due to it being emergency contact for grandchildren. I just wanted to STOP paying for minutes I wasn't using.

I am tired of wasteing my time, trying to do somthing on line and getting nowhere. I feel this is poor customer service. I have filed this complaint in hopes that Virgin Mobile will correct this situation. Because if it is happening to me, then I am sure it is happening to others. Which is sad considering they say customer satisfaction is important to them, Could have fooled me.

Company: Virginmobile
Country: USA
State: New York
City: New Jersey
Site: virginmobileusa.com

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