Time Warner Cable
Poor Customer Service for Existing Customers - TIME WARNER CABLE

I was interested in the triple play package from Time Warner and called customer service. Once I was able to talk to someone they informed me that I could not get the triple play package for $89.99 because I am existing customer. I expressed my disappointment with TW and asked to speak with a supervisor. The customer service rep told me talking to a supervisor would not help because they don't have the power to adjust pricing or approve pricing. I said I would still like to talk with a supervisor to express my disappointment. The rep told me they would contact me within 24 hours and I never received a call.
Now I understand having promotions for new customer to draw in new business. But what about taking care of your existing customers? I feel it is very unfair that an existing loyal customer is not able to have a similar offer. Once again I understand giving a new customer a price break but how does Time Warner feel it is fair for a loyal existing customer to pay almost a $1,000.00 a year more for the same service? With a business theory like this it is hard for a customer not to look at other options.

Company: Time Warner Cable
Country: USA

  <     >