Compuserve
Ripoff Lied to keep me from cancelling after holding 25 minutes

After holding 25 minutes and requesting to cancel account talking to Jonathan, he tried the usual tactics offering to give me a reduced price. I already knew it was a deception, because I know they give you a lower price for limited hours without telling you and you get a big bill for minutes you weren't expecting. I said no, cancel the account.

They then told me someone was online currently on that account (I have another computer in another city on which I used this sometimes). This was a lie to try and get me not to cancel the account. Nobody was online at that moment. I almost believed them and suddenly remembered that they would lie to me.

Then they said if I clicked on the icon, it would reactivate the account, which I did not desire either, I kept saying "I just want to cancel this account" This whole process took another 23 minutes for a total of 48 minutes just to cancel an account. They make you hold and spend so much time just to cancel and are unwilling to make a allow you to cancel without a big hastle. Beware!

Company: Compuserve
Country: USA
Site: www.cs.com

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