Sbc
DSL Transfer Called No Problem, Then $200 Termination Fee

I moved in with a roommate and signed up for SBC Yahoo DSL service. I agreed to a $29.95 monthly service fee, which has been incorrect on my bill every month. The sales person also failed to notify me that my phone bill would have a ridiculous amount of taxes.

I asked the agent if I could transfer the service to my roommate's name at a later date, and she said it would be no problem. I am now moving and want the service switched over. SBC now says I have to cancel my service and pay a $200 early termination fee, and my roommate would have to (a) wait up to a week for the cancellation to occur and (b) take as long as 10 days to re-sign up for service.

So SBC says I have to pay $200 and my roommate has to wait up to 17 days before she can have DSL again. Is this a joke? What is so hard about transferring the service?

Company: Sbc
Country: USA
State: California
City: Los Angeles
Site: www.sbc.com

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