Hughesnet
Hughes Network Systems, LLC Hughes.net, formerly DirecWay, Fair Access Policy Price Increase = Unhappy Custome

The way Hughesnet handles the download limit is so cryptic so that customers have no way to monitor their download daily limit. Then if you exceed it you have to wait 24 hours before they restore your normal download speed or you can spend $7.50 to restore it immediately. You do not have a set time that your download limit is restored each day as it floats. They are now allowing you to get back unused bandwidth from the previous day but that is meted out a little at a time which makes it even harder to see what is going on. I feel that their techniques is designed to confuse customers and make them have to spend more money for an already expensive service. One other thing. The other day when we had an issue their help desk gave me 3 tokens to use. They say that we receive a free token each month but because I had extra tokens they didn't give me the regular token this month. Again it looks like they are cheating us in another way.

Company: Hughesnet
Country: USA
State: Maryland
City: Germantown
Address: 11717 Exploration Lane
Phone: 3014285500

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