Hughes.net
(formerly DirecWay) Fair Access Policy Price Increase = Unhappy Custome

When my DirecWay DW7000 was installed (two years ago) I was not informed that there was a limit to how much I could download. Why? Because there was no limit! (Not to my knowledge anyway) 5 years ago when I had the old one-way system, there was no limit.

Now, without saying a thing (no email, snail mail or phone call) I have a cap on how much I can download. This gives me about 2-3 hours of streaming video per day. After that, I'm "throttled down" to speeds slower than dial-up.

The real kicker is that the Hughes company is slow to give you this information, opting to instruct their "service personel" (guys in India) to get you to check your system for problems first. (My system has never had a breakdown... Knock knock)

I finally got a tech guy (in India) to tell me about this FAP cap that had been implemented. He said, "Just wait a few hours, your speed will come back". The Hughes website (I found) says this, too. But, they LIE!

Once I reach my limit, it takes a full day (24 hours) to get my "high speed" back. Until then, I'm screwed. Just think if they did this with DirecTV. That would mean you could only watch TV for 3 hours per day! I wonder how many people would cancel DirecTV if they did that?

On top of this, my bill went up $10 per month after Hughesnet took over. I wasn't even informed of the price increase! (I get no bill in the mail or email) Isn't this illegal?

Then, after searching the internet, I find out that the reason the FAP was inacted was because some people were selling their neighbors internet service. So, because other people are breaking the rules/law, my service has to suffer.

Also, if the Hughes system is "bogging down" because of so many users, there should be a "limit" on how many subscribers they can have... But that is definitly NOT the case! I've also heard that they don't offer this info about the FAP when you order your system. Scandalous!

This company is getting away with it! It will eventually come back to bite them in the @55! I plan on going back to dialup soon as I'm not paying $70 a month if I can't use it freely without worry of reaching my limit.

Plain & simple, these guys are just as big of a criminal as the people that are selling (sub-letting) their service to the guy next door. Had I known about these changes in my service, I would have never ordered it.

With the increase in streaming video on the internet, the demand on bandwidth will undoubtedly become more of a problem. So, this situation will only get worse. Until Hughesnet expands their system, they will lose their customers. I'm just another number to them. So are you!

Company: Hughes.net
Country: USA
State: Maryland
City: Germantown
Address: 11717 Exploration Lane
Phone: 8663473292

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