Hughes Network Systems - Direcway
Direcway - Hughes ripoff

Where I live there is no cable internet or DSL. You get an exceptionally slow dial-up connection or you go with a satellite dish. I tried the dial-up and it was connecting at 4800kbps. Took forever to connect so I bought Direcway.

The system cost me $600.00 initally and then $60. A month for internet service. At the time of purchase I was never told or any time during the almost 3 years I have had it that I am now under what HUGHES.net calls the FAP (Fair Access Policy).

I was basically happy as I had unlimited internet access and usage. Suddenly I can no longer download anything larger than 169 mb in size.

I contacted Hughes.net and asked why I could not download this 612mb file and why was my download speed reduced to 33kbps?

The online technician said I was under FAP and that any time a customer tries to download anything larger than a 169 mb file they are placed on FAP restrictions for 8 to 10 hours.

What this means is they put you on a restriction of bandwidth of a whopping slow 33kbps or less download speed. My upload speed was 223kb.

I pay $60. A month and now I can no longer download any large files and if I do try I am put on a restriction. This is nonsense. NEVER in the talks I had with Direcway while considering this expensive nightmare that I would be restricted to a small 169 mb size file.

On the tv ads they brag about blazing download speeds but no where in the commercial do they say. YOU CANNOT DOWNLOAD LARGE FILES OR YOU ARE PLACED ON RESTRICTIONS FOR 8 TO 10 HOURS.

None of the Cable internet or DSL companies put this stupid restriction on their customers. Hughes said this for equal bandwidth time for all customers.

NOw if I want to pay $99. A month I can have the ability to download large files. This is a rip off. For $60. A month I feel I should not be restricted for any reason.

I have tried to contact Hughes.net and lodge a complaint and they leave you only one way to contact them and it is a phone number to technical support or billing.

I do not want to talk to a technician or a billing person. They are not helpful at all and only say that Your account is limited to 169 mb per hour.

Since I was never told this when I purchased it in January and was told it would be 2 weeks for installation and then it did not get installed until APRIL because the installation company was in Missouri, they would not come to Iowa to install ONE DISH, I had to wait for some one else in the area before they would come here.

I hope that any one else that considers Hughes Satellite reads this as they say you can download large files fast but their idea of large files is 169 mb. Unless you want to pay for the Business package and then you can download a somewhat larger file.

All I can say is I hope some one reads this and can help.

Company: Hughes Network Systems - Direcway
Country: USA
State: Maryland
City: Germantown
Address: 11717 Exploration Lane
Phone: 3014285500

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