Boingo Wireless
Boingo scam

Boingo is deceptive and makes fraudulent charges. Boingo deliberately conceals aspects of the "As you Go" $7.95 24-hr. Access charge for web connection at U.S. Hotspots. I has used the service once, so I had a username and P.W. So, I tried 3 times with my username to switch to the $9.95 montlhy plan, as I planned to use the service as I travelled to several different airports over the course of a week. After not receiving a confirmation or instructions otherwise, I accessed a connection, so I thought all was ok. Days later, I found I had been billed $7.95 4 times within a 24 hr. Period (all without a confirmation at the time of log in). When I called Customer Service to complain, they said I could only switch plans by calling and creating a new account with a different username and that the terms of service are clear. Well, if one spends at least 30 minutes trying to find all that on the website, it is still not to be found! Try to find "Terms of Use" or the hidden "surprises" of the $7.95 plan. Most people are probably too busy to even bother to ask for a refund, much less to spend hours to get to the bottom of this.

Company: Boingo Wireless
Country: USA

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