BB&T
Online Mortgage Payment Missing, Reported 30 Days Late

I made an online payment through the BB&T website. I have proof of this because my computer saved the web pages of the payment center as I navigated through the process.

When I realized a few days later that the mortgage payment had not been deducted from my bank account, I called BB&T, and they told me they had no record of my payment online. The operator communicated to me that BB&T had been having many problems with their website. I have also seen many complaints online from customers about BB&T website malfunctions.

Nevertheless, BB&T reported my mortgage payment as 30 days late. I tried to dispute it with BB&T and was told they could not reverse information submitted to the three credit bureaus. The representatives all tell me they have no knowledge of a website malfunction. I have made multiple attempts to speak with a supervisor but am always sent to voicemail. I have left multiple messages but have had no return phone calls. Very poor customer service.

I have had this mortgage for years and have never been late with any payment.

Company: BB&T
Country: USA
State: South Carolina
City: Greenville
Address: PO BOX 2027 Greenville, SC
Phone: 8008273722
Site: bbt.com

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