Proactiv Solutions
Show Some Respect to Your Customers

I’ve been using ProActive for 8 years and never had a problem with shipping and billing until I moved out of state and had to 1) change my address and 2) change my credit card. You’d think this was the most complex procedure known to man with the way they colossally, repeatedly screw it up.

With the last year, I’ve called them OVER and OVER with the same exact problem — my kit never arrives on time. I spend about 15 minutes with them on the phone while they click around and hem and haw and try to figure out what went wrong. Finally, I ask them to check the credit card on file. I’m thinking, surely that can’t be the reason. I mean, seriously? I updated them with my new credit card right after I moved, and TWICE online and by phone FIVE times since then. Yet, sure enough the CSR reads the number back to me and it’s either 1) the old credit card 2) there’s NO card on file or 3) a hybrid of the old and new card.

Company: Proactiv Solutions
Country: USA
Address: 3600 Army Post Road Des Moines IA 50321
Phone: 18009504695
Site: proactiv.com

  <     >