AT&T Dsl
Incorrect Billing

I registered for AT&T DSL support via their site on 05/31 throughout the purchase procedure I picked self-installation which I currently had a current AT&T suitable DSL modem. Our online purchase plainly says that there could be no gear fee or installment charge. On 06/02 an AT&T installation worker came at my house, when he advised me he was there to setup and check my AT&T DSL support I told him which was truly good of AT&T to deliver somebody out to set up support for me personally despite the fact that I'd chosen self-installation. After I questioned if there is a fee for him being released he explained no there's no-fee. After he was completed establishing support he offered me something overview that plainly says no costs or costs which we both closed. Soon after that I'd created many progress funds on my bill and so I had an optimistic credit about the consideration for forthcoming weeks.in July I obtained a statement displaying a $120 buck installment charge on my bill. I named directly into AT&T many times regarding this problem and each time I had been guarantee the problem could be solved except nowadays 09/30 once they explained they'd not matter the credit. I had been used in preservation to stop my support simply because they prefer to shed a person than credit the wrong cost. I questioned many times for a contact, fax number, mailing address where I really could deliver the files showing I had been correct. I held my initial order verification from AT&T’s site, the contractors work-order, and all my expenses and so I might convince them that I never requested for installation or authorized any extra costs for installation. Not once could anybody supply this in my experience and so I might challenge the costs and stay a person.

Without question the toughest consumer knowledge I've ever endured

Times named directly into challenge bill: 8/29,8/31,9/9,9/13,9/21,9/30

Company: AT&T Dsl
Country: USA
State: Wisconsin
Site: att.com

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