Web.com
Life Cycle Management Unauthorized Charges to my Bank Account by this Company

I signed up for a free 30 day trial for website services with web.com November. Several days after signing on a rep called me to welcome me and try to sell me more services, he asked why I had not started my website etc. I told him I'd changed my mind and wanted to cancel the website altogether. At the end of our conversation I was under the impression I'd cancelled the site. I just realized that this whole year—they'd been charging my bank account for a service I never used—I never even signed into that account up until today in another attempt to cancel.

I was finally able to reach one of their reps by phone and cancelled the account again (supposedly)—I was able to remove my bank card from their website, however I was still charged 166.00 for services I never got and when I asked the rep to research these charges and my 1st cancellation I was informed that they do not do refunds nor would they even look to see that I hadn't used their services. She made it clear that I would get no help in the matter with them.

I am astonished that a company can blatantly steal funds from a checking account and not be held liable for those actions—however a quick google search shows that I am only one of many that this has happened to. I think an attorney should review this for a class action settlement as they are illegally taking money from bank accounts and credit cards... Unauthorized charges—they definitely took money from my account without my consent. I feel robbed and ripped off and would never recommend anyone taking part in their "Trial" offers or giving them any type of access to your credit cards or bank accounts.

Company: Web.com
Country: USA
Address: 12808 West Gran Bay
Phone: 9046806600
Site: web.com

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