Comcast
Quoted $30 Internet Price Doubled on First Bill

Fighte1
04-05-2008
6

Comcast is universally hated by their customers and it isn't hard to see why. If I ever have the chance to take down Comcast—whether that's through a class action law suit or supporting their competition, I will do so. Comcast's existence defies the law of a free market. Why is there no alternative to these bastards?

When I called Comcast, they stated over the phone that high-speed internet for my apartment in Decatur would cost $30/month. The installer quoted the same price. Then a month later I got my bill for $60.95 a month. I e-mailed Comcast to complain and there was no response. I sent in a second e-mail to which they replied simply "price may vary by location."

I explained to them that quoting one price when I agree for the service and then doubling it is fraud, that I would no longer do business with this company, and that I was willing to pay them $30/month for the service I had already received.

They responded by saying that I could not cancel my account without a long list of steps. However, they did not say that my offer of $30/month was unacceptable. So I waited for them to disconnect my service and then I wrote them a check for the price I had originally agreed to pay. The next day I got an offer in the mail from Comcast for cable internet and digital voice for $45/month. I can only assume this offer is another lie.

Comcast hides behind their customer service and employs contractors and sub-contractors to save costs. I think that their entire business strategy revolves not around satisfying customers but on securing a monopoly.

I encourage anyone reading this to boy-cott Comcast. Use satellite, use DSL, whatever you have to do. If you do make a deal with Comcast they will probably overcharge you, so give out as little information as possible. Above all, do not give these people your credit card number.