Best Buy
Advertised $599 Laptop Sold Only With Preinstalled Services at $679

I am reporting my disappointment with Best Buy's new Laptop bait & switch practices. I came to the Dadeland Best Buy store (557) in Miami to buy an advertised laptop for $599.00 and, although they had several of them in stock, they would only sell them at $679.00. They said they only had the computer with added services (antivirus, etc) pre-installed. Well, who told them to alter the factory product and add services before the customer requested them?

I see several infringements in this practice. First of all I think customers should have the right to opt-in on additional services. Second, the original factory product was altered by them when they opened and messed around with it, so even if I wanted those additional products I would no longer buy the clearly and visibly opened and taped closed box from them not knowing who messed with the product and if they properly installed the additional products and packaged everything back properly.

Company: Best Buy
Country: USA
State: Florida
City: Miami
Address: 8450 S Dixie Hwy
Phone: 3056627073
Site: bestbuy.com

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