Verizon
Phantom Second Account Led to Suspension and $180 Demand

I have been with Verizon for 5 years. At first there were no major issue since I just had a land line but everything changed in the moment I decided to subscribe to one of their bundle deal in January. I was on the phone several hours until someone told me that there was a residual balance that was not paid. I had told the Call center agent that my account was actually showing a credit on my end but the agent re-assured me I have a credit balance. Yesterday in the morning my phone had lost functions such as caller ID and long distance so I called in to report the problem. I was told that there was a hold on the account due to an unpaid balance and after trying to rationalize with several agents I was transferred to Verizon Financial. I was told that my active account had a $50 credit but my "other" (didn't know I had one since I called in originally to bundle my service) the balance is $70 and if I paid over the phone they could remove the hold. I decided to call back later and pay the $20 without disputing why for the previous 6 months there was a separate account and why I wasn't told or my service suspended.

I came home at night and now the internet is not working neither. So got back on the phone and after been redirected from the voice message for about 1 hr I finally got a message that told me all systems were down and to call back the day after. So I called today at 7am was passed around as usual and at around 9:30 (I know 2 and 1/2 hrs) I was told everything was ok and I just had to contact the internet dept. And ask them to reconnect.

After being transferred to the wrong department 2 more times I finally speak to an agent who tells me NO payments are showing up on the account, so, exhausted I ask to speak to a supervisor. After an additional 20 minutes waiting for a manager I am told that in order to have my service re-activated I would have to pay a bill of $180 for service for yet another... You guessed it... Account I didn't know about:) and was told that if I don't pay it in 30 days this can impact my credit:) My advice, google up the amount of complaints about this company and really think before subscribing to any of their service.

Company: Verizon
Country: USA

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