Macrecycling.com
Gonzo Tech, Inc. Was sent a brand-less defective product 08/10, after numerous emails a rep at the company finally told me to send the product back for a refund in 10/10. Still have not received it

I ordered an external DVD drive for my MacBook and received one with no brand name marked anywhere - either on the product or the box. No big deal. Problem is, the thing just didn't work. After numerous attempts to get the product to play - using various media - I emailed the company to tell them I'd like to return the product.

After a couple of months, I finally received word from one of their reps (along with an apology for the delay, apparently due to spam filters) to print a return label, ship back the item, and I would receive a refund. That was October. Several months after sending the product back, I finally received an email which told me to set up a Pay Pal account and send them a bill, which I did.

It's June and I have still not received any refund (after having sent numerous requests from Pay Pal, several voice messages to the company's main telephone number, and regular follow-up emails). The product only cost about $50, but still. Online companies should be held accountable for prompt and honest service.

Company: Macrecycling.com
Country: USA
State: New York
City: Rochester
Address: 333 Metro Park Ste M102
Phone: 5856725019
Site: macrecycling.com

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