My mighty soft baku
More charged than was stated, no email confirmation, no address for contacting company, no sign of service being provided

My experience was similar to that in report 732912. On 11 May I was told my computer was infected, and that the infection could be removed on payment of $19.95: this would be confirmed immediately by email. When I gave my credit card details, the blocking of my screen was removed, but I received no email. Unfortunately I had not made a note of any address.

When no email arrived, I immediately contacted my credit card company, but they were unable to take immediate action because of a computer problem. I phoned them again on 13 May, and was sent a form to complete for 'Goods/services not received'. I completed this and returned it with a covering letter describing what had happened.

Today (28 May) I have received a reply stating 'As a service was provided by the merchants, we have no rights or recourse against the merchant. [I] suggest you attempt to contact the My Mighty Soft to attempt to resolve any queries'. I have tried to respond, but as today is a Saturday and Monday is a Bank Holiday in U.K. The earliest I will be able to make contact with an adviser is Tuesday, when I will stress that I have not received any service, and I do not have a contact address.

I am at least reassured to discover that I am not alone in having been deceived by this 'merchant'.

Company: My mighty soft baku
Country: USA

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