ClickAndBuy
Click And Buy double-bills sending one of payments to the vendor and keeping the other

I think this email message says it all:

Stockdale Tina wrote: Please resolve the double billing that occurred last month on transaction# 14388251. As a customer, I expect this amount to be credited back to my account before the end of this week as this has never been transferred to any vendor (and should not as it was not initiated by any vendor). I have attached a screen capture from both my bank account (converted to USD) and your website that confirms that you have received and kept this unauthorized payment. Since I have been trying to collect for almost 1 month now, I will be forced to report this site to consumer fraud should nothing be done about this. %

From: ClickandBuy Service Team [mailto: service@eu. Clickandbuy.com]

Dear Mrs Stockdale, Thank you for contacting ClickandBuy and for your message. ClickandBuy is merely a payment method for the merchant you use. Unfortunately we are unable to provide technical assistance as well as cancel transactions as these are legal contracts between yourself and the merchant. For further information, please review the merchants terms and conditions as agreed to when making your purchase. For purchase cancellation queries please contact the merchant as we cannot cancel your purchase without the merchants consent. If you are having technical difficulties receiving or accessing specific content or have any questions about your order or delivery as well as questions regarding the product itself, please contact the merchant directly as we have no access to the merchants system. Contact details can be found on the merchants website. Please select answer or reply when responding to this e-mail as opposed to sending a new e-mail as this will aid us in resolving your issue with more efficiency. Yours sincerely, ClickandBuy Service-Team

—

Stockdale Tina wrote: THERE IS NO MERCHANT!!! RECORDS SHOW CLICK AND BUY TOOK THE MONEY AND DID NOT SEND IT TO ANY MERCHANT. Seriously, is this just an automated response??? I am so frustrated going in circles for entire month on this!!! It's clearly an error that needs to be fixed!

...

From: ClickandBuy Service Team [mailto: service@eu. Clickandbuy.com]

Dear Mrs Stockdale, Thank you for contacting ClickandBuy and for your message. Please contact Wild Tangeant directly as previously mentioned. We have paid them directly so we are unsure how you know that they have not received funds from ClickandBuy without contacting them first. Please select answer or reply when responding to this e-mail as opposed to sending a new e-mail as this will aid us in resolving your issue with more efficiency. Yours sincerely, ClickandBuy Service-Team

...

To: ClickandBuy Service Team

I did contact Wild Tangent first who assured me they never received this duplicate payment and your website's transactions page confirms their story. If your website is reporting incorrectly then please adjust this so I have something to go back on for evidence (I have provided a screen capture below for CC-14388251, once again). Do you not think it looks odd that for over a month now, the last transfer from my credit card never shows having a payment made to anyone??? I say that shows all fingers point to Click And Buy to provide me reimbursement, wouldn't you agree???

—

They make sure not to provide any contact information on their site so that you're at the mercy of their email responses... Of course, never did get any response...

Company: ClickAndBuy
Country: USA
Site: clickandbuy.com

  <     >