Alienware Corporation
No repair parts available

I own an Alienware M17 that was purchased October. I bought it to use in graphic art creation rather than a gaming unit. I purchased the best components I could place on my credit card and wanted to use it for alot longer than the 1 year and a half that I have had it now. It has shut down on me and will not start up in any manner. One computer repair person diagnosed it as with a failed motherboard. My warranty ended a few months ago. I contacted Alienware for possible repairs and was told that they no longer have the motherboard as a part at all.

This really ticks me off because I'm still paying $4,000 dollars that I purchased it for and have no ability to finance another computer at all. So purchasing is out also because I am disabled and on a fixed income. I cannot find any replacement motherboard. One company offers it, but must pay, $500.00 or more fore them to come up with it. That is the projected cost of the motherboard only, with an additional $130.00 labor or service contract. I find it very peculiar that a computer manufacturer builds computers and after a year and a half later no longer has repair parts. It was also financed by Dell Financing but Dell does not repair this type of computer. Am I out of luck or what?

Company: Alienware Corporation
Country: USA
State: Florida
City: Miami
Address: 14591 S. W. 120th Street
Phone: 8662876727

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